This report has been prepared on the basis of complaints received by the Office of the Banking Ombudsman during July, 2020 to March, 2021.
The Reserve Bank has released the annual report on Ombudsman Schemes for 2020-21. It has been prepared for the period from July 1, 2020 to March 31, 2021. With effect from July 1, 2020, the financial year of the Reserve Bank has changed from July-June to April-March.
These include the Banking Ombudsman Scheme, 2006 (BOS), the Ombudsman Scheme for Non-Banking Financial Companies (NBFCs), 2018 (OSNBFCs) and the Ombudsman Scheme for Digital Transactions, 2019 (OSDT).
The report said that complaints under the three Lokpal schemes increased by 22.27 per cent to 3,03,107 during the period under review. The maximum number of complaints were received by BoS at 90.13 per cent or 2,73,204. 8.89 percent complaints were received in OSNBFC category and 0.98 percent in OSDT category.