In India, Uber has announced a hike in fares in view of the hike in fuel prices. The ride-hailing app on Thursday said that it has taken the step due to the increase in fuel prices in several cities in India over the past few weeks causing drivers to be upset. The company says it always strives to make driving with Uber accessible to its drivers. Now the increase in fares will directly increase the income of the drivers.
The company said in a statement that ‘the hike in fuel prices has affected everyone significantly. This has had a huge impact, especially on the drivers providing the rides, as they directly deal with the hike in fuel prices. The Uber Driver Advisory Council council met for the first time in March this year and was raised as a major issue by the driver members of the council.
“Over the past few weeks, we have increased Uber fares in several cities in India to protect drivers from the impact of rising fuel prices,” the statement said. Uber now also said that it is showing drivers the trip destination so that drivers can get more information about the ride before accepting it.
Uber said in a statement that the Upfront Destination feature is already available in 20 cities and will be available in all cities in the near future. The government recently warned cab aggregators, including Ola and Uber, to take strict action for not revamping their systems and redressing the growing consumer complaints.
The government had held a meeting with the ride-hailing platform on May 10, following a spike in complaints of misbehavior with customers. This also included a ride cancellation policy, as the drivers sometimes force the customers to cancel the trip after accepting the booking, resulting in payment of cancellation charges by the customers. The government had made it clear that there would be a zero tolerance notice against such misbehavior by cab aggregators.