Central Consumer Protection Authority (CCPA) Chief Commissioner Nidhi Khare told PTI that many complaints have been received from customers about cab service companies like Ola and Uber, setting prices and canceling trips arbitrarily. .
He said that in view of the large number of complaints, the cab companies have been asked to present their case. A meeting has been called for this next week.
Referring to some complaints received from consumers, he said that cab drivers force the consumers to cancel the journey and bear the fine for not going on the journey.
Along with this, he said that these cab companies are charging their existing customers at an inflated rate while trying to entice new customers by offering services at a lower cost.
“It seems that cab companies are using algorithms to woo new customers which in turn hurts the old customers. This is an unfair practice.”
It is in this background that CCPA would like to understand the algorithms and other policies designed for these companies to operate in India. The meeting is expected to be held on May 10.